Terms and Conditions

Refunds, Cancellations, and Rescheduling

1:1 Sessions

When you book a session, we reserve that time in our schedule exclusively for you. To avoid a late cancellation fee of 25% of the session cost, please cancel or reschedule at least 24 hours before your appointment through the scheduling portal. Refunds are not available for completed consulting or coaching sessions.

Classes

All refund requests must be submitted in writing, and email is preferred. Requests received more than six weeks before the class start date will receive a full refund. Requests received less than six weeks before the class start date will receive a 50% refund of the total class cost. Refunds are not available once a class begins.

If a student must withdraw after a class begins due to unforeseen circumstances, the student will be charged for sessions already held, and the remaining balance will be issued as a credit toward a future scheduled group class. Credits expire 12 months from the date of issue.

Employer and Organizational Training

We understand that organizational training schedules often change. Organizations may cancel or reschedule contracted training sessions as follows:

Notice Given

5 or more business days before the session

2 to 4 business days before the session

Less than 2 business days before the session

Weather emergency or facility closure

Charge

No charge; session rescheduled at no cost

50% of the scheduled session fee

100% of the scheduled session fee

No charge; session rescheduled at no cost 

Cancellations by Workforce Ready Solutions

If Workforce Ready Solutions must cancel a session, class, or training, clients will be notified as soon as possible and offered a rescheduled date, a qualified substitute facilitator where appropriate, or a full refund for the canceled portion.

Grievance Policy
It is the policy of Workforce Ready Solutions, LLC. to, whenever possible; accommodate the participants involved in training, seminars, and/or workshops, with regard to their satisfaction with those offerings.  In the event that a participant/student is unsatisfied with the training/seminar/workshop, the instructors will cooperate to the fullest extent possible to rectify the situation.  If, after attempting an amicable solution, the participant is still unsatisfied, they may, if they so choose, appeal directly to Workforce Ready Solutions, LLC and their legal counsel for a final determination on the matter at the participant's expense.